CUPABEAR CAT TREE

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FAQ

Yes, Please feel free to share us your design detail and we will make the sample first for you to confirm it. And then make the bulk order production.

Yes, Please provide your warehouse address and we will caculate the total cost for you and shipping to your warehouse.

Yes, We can make the DDP shipment according to your requirement, And please advise your address and we will deal with everthing. 

After-sales service for our cat trees ensures customer satisfaction post-purchase. We provide support, addressing queries, concerns, and maintenance needs promptly. Our commitment extends beyond the sale, offering assistance, guidance, and solutions to ensure a fulfilling and enduring customer experience.

Assembling our cat trees is straightforward and hassle-free. Each tree comes with comprehensive instructions, making the assembly process simple and efficient. No specialized tools are required, ensuring an easy setup for your convenience.

Our cat trees are designed to support varying weights, typically ranging from 15 to 50 pounds, depending on the specific model. Each tree is constructed with sturdy materials to ensure stability and safety for your feline companion.

Our return or exchange policy allows you to return unused items within 30 days of purchase for a full refund or exchange. Items must be in their original packaging. Please refer to our website or contact our customer service for detailed instructions and eligibility criteria.

For the safety of your pet, we recommend periodically checking the stability of the cat tree and ensuring all components are securely fastened. Avoid placing the tree near edges or unsteady surfaces. Supervise your cat’s initial interactions with the tree to ensure safe usage.

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